Refund policy
30-Day Return Window
You may request a return within 30 days after your order has been delivered.
Submitting a return request does not automatically mean that the return has been approved. All requests are reviewed according to the conditions below.
Return Eligibility
To be eligible for a return, the item must be:
unused and in the same condition in which it was received;
complete, with all included parts and accessories;
in its original packaging, when reasonably possible;
accompanied by valid proof of purchase and the Zumzyk order number.
Items showing misuse, accidental damage, unauthorized modification, excessive wear, or missing parts may not be eligible for return or refund.
How to Request Help or a Return
To request help or a return, please contact us at
Please provide:
your full name;
the email address used for the order;
your order number;
the product concerned;
a clear explanation of the issue;
clear photographs or video showing the problem, when applicable;
your preferred solution.
We normally review complete requests within 1–2 business days.
Do Not Send the Product Without Instructions
Do not return an item before receiving written approval and return instructions from Zumzyk.
The appropriate return destination is determined only after the request has been reviewed. It may differ depending on the product, supplier, order destination, and reason for return.
Items sent to an unauthorized address, including any address shown on the original shipping package, may not be accepted or refunded.
Change-of-Mind Returns
For approved returns requested because the customer changed their mind, ordered the wrong item, or no longer wants the product:
the customer is responsible for arranging and paying for return shipping;
original shipping charges, if any, are non-refundable;
the customer is responsible for the item until it reaches the authorized return destination;
tracked shipping is strongly recommended.
We do not guarantee reimbursement of return shipping costs for change-of-mind returns.
Damaged, Defective, Incorrect, or Incomplete Items
Please inspect your order promptly after delivery.
If the item arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible and provide clear photographic or video evidence.
After reviewing the request, we may offer an appropriate solution, which can include:
replacement parts;
a replacement product;
a partial refund;
a full refund;
or return instructions.
Do not discard the item, packaging, shipping label, or included accessories while the request is being reviewed.
Lost or Undelivered Orders
If tracking indicates that an order has not arrived within the stated delivery timeframe, contact us with your order number.
We will review the tracking information and contact the shipping provider or supplier when necessary. A refund or replacement may be issued after the investigation confirms that the shipment is lost or cannot be delivered.
An order marked as delivered by the carrier is not automatically considered lost. Additional information may be required before a resolution can be offered.
Return Shipping Costs
For change-of-mind returns, the customer is responsible for return shipping.
For verified damaged, defective, incorrect, or incomplete items, the available solution and responsibility for return shipping will be determined after the evidence and supplier requirements have been reviewed.
Zumzyk does not promise prepaid or free return shipping unless this is confirmed in writing for the specific return.
Non-Returnable Items
The following items cannot normally be returned:
gift cards;
personalized or custom-made products;
personal-use items that cannot be resold for hygiene or safety reasons after being opened;
products clearly marked Final Sale before purchase;
items damaged through misuse, accident, alteration, or failure to follow product instructions.
This does not limit any mandatory consumer rights that apply under applicable law.
Exchanges
Direct exchanges are not guaranteed.
When appropriate, we may arrange a replacement. In other situations, an approved return and refund may be processed, and the customer may place a new order separately.
Refunds
We will notify you when the return or claim has been reviewed and whether the refund has been approved.
Depending on the situation, a refund may be approved:
after the returned item reaches the authorized return destination and is inspected;
after sufficient evidence has been reviewed when no physical return is required;
or after a lost-package investigation is completed.
Approved refunds are issued to the original payment method. Bank or card processing times are outside Zumzyk’s control and may require additional business days.
Shipping charges, if any, are not normally refundable unless required by law or the issue resulted from an incorrect, defective, or damaged order.
Order Cancellations
Orders begin processing shortly after they are placed. Cancellation requests are not guaranteed.
Contact us as soon as possible. If the order has already been submitted for fulfillment or shipped, it cannot normally be cancelled and the applicable return procedure must be followed after delivery.
Contact
For return and refund questions, contact: