Shipping policy

SHIPPING POLICY

Thank you for shopping with Zumzyk. We are committed to providing clear and transparent information about the processing and delivery of your order.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment is successfully completed. Orders are not typically processed on weekends or public holidays.

During periods of high demand, promotions, holidays, or unexpected supplier delays, processing may take longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

SHIPPING DESTINATIONS

Zumzyk currently ships to customers in Canada and the United States.

ESTIMATED DELIVERY TIMES

Delivery times depend on the product, destination, supplier location, and shipping carrier. Estimated delivery information will be displayed on the relevant product page or during checkout whenever available.

Please note that delivery estimates begin after an order has been processed. They are estimates and cannot be guaranteed. Delays may occur because of customs processing, carrier disruptions, severe weather, holidays, incorrect address information, or other circumstances outside our control.

THIRD-PARTY FULFILLMENT

Some Zumzyk products may be stored, packaged, and shipped directly by third-party fulfillment partners. Products may therefore be shipped from different locations, including locations outside Canada or the United States.

If an order contains multiple products, the items may arrive in separate packages and on different dates. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

SHIPPING COSTS

Any applicable shipping charges will be displayed at checkout before payment is completed. Shipping rates may vary depending on the destination, product, order value, package size, and available delivery method.

CUSTOMS, DUTIES, AND IMPORT TAXES

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless expressly stated at checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.

Customs procedures may also cause delivery delays that are outside our control.

TRACKING INFORMATION

When tracking is available, customers will receive a shipping confirmation email containing the tracking details. Tracking information may take several business days to become active after the order has been shipped.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

LOST, DELAYED, OR DAMAGED PACKAGES

If tracking shows that a package has been delivered but you cannot locate it, please check the delivery area, ask members of your household or neighbours, and contact the shipping carrier.

Please contact Zumzyk promptly if an order is significantly delayed, lost in transit, or arrives damaged. Include your order number and, for damaged items, clear photographs of the product and packaging. We will review the matter and work with the supplier or carrier to determine an appropriate resolution.

ORDER CHANGES AND CANCELLATIONS

Orders begin processing soon after they are placed. We cannot guarantee that an order can be changed or cancelled once processing has begun.

CONTACT US

For questions concerning shipping or an existing order, please contact us through the contact information provided on our website. Include your order number so that we can assist you more efficiently.

This Shipping Policy may be updated periodically. The version published on this page at the time of purchase applies to the order.